Refund & Cancellation Policy

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### Refund and Cancellation Policy for Kitabwalastore.com

#### Cancellation Policy
1. **Order Cancellation by Customer:**
   - **Before Shipment:** Customers can cancel their order before it has been shipped by contacting our customer service team. A full refund will be issued to the original payment method within 5-7 business days.
   - **After Shipment:** If the order has already been shipped, cancellation is not possible. However, you may initiate a return once the item is delivered.

2. **Order Cancellation by Kitabwalastore:**
   - Kitabwalastore reserves the right to cancel any order due to unforeseen circumstances, such as stock unavailability or payment issues. In such cases, a full refund will be processed to the original payment method within 5-7 business days.

#### Refund Policy
1. **Eligibility for Refund:**
   - Refunds are applicable for items that are defective, damaged, or significantly different from the product description. To be eligible for a refund, the item must be returned in its original condition, including the packaging, within 15 days of delivery.

2. **Process for Refund:**
   - **Initiate a Return:** Contact our customer service team to initiate a return. Provide your order details and reason for return.
   - **Return Shipping:** Once your return is approved, you will receive instructions on how to send the item back. Customers are responsible for return shipping costs unless the item received was defective or incorrect.
   - **Inspection and Refund:** After we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method within 5-7 business days.

3. **Non-Refundable Items:**
   - Certain items, such as personalized products, perishable goods, and clearance items, are not eligible for refunds unless they are defective or damaged.

#### Exchange Policy
- Exchanges are allowed for items that are defective or damaged. Contact our customer service team to arrange an exchange. The new item will be shipped to you once the returned item is received and inspected.

#### Contact Us
For any questions or concerns regarding our refund and cancellation policy, please contact our customer service team at [customer service email] or call us at [customer service phone number].

We strive to provide a hassle-free shopping experience and appreciate your understanding and cooperation. Thank you for shopping with Kitabwalastore.com!